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Contact Us

The contact page for betway-casino-new-zealand at betway-nz.com is designed in strict accordance with New Zealand gambling regulations, Maltese licensing conditions, and applicable international standards. This section provides precise, accessible pathways for users to reach the support team, submit formal inquiries, and access all necessary corporate contact details, ensuring compliance with the Gambling Act 2003 (NZ), the Malta Gaming Authority (MGA) requirements, and eCOGRA certification standards.

Users can contact betway-casino-new-zealand for support, account queries, responsible gambling concerns, or to exercise their legal rights under NZ consumer and gambling law. The contact methods provided below satisfy the legal obligation for clear, accessible, and timely communication as mandated by NZ and MGA regulatory frameworks. All communications are processed in line with ISO/IEC 27001:2013 information security standards.

For your convenience and regulatory protection, our support team is available 24/7. All inquiries are acknowledged within one business day and handled with strict confidentiality and legal diligence. Please use the contact options below or the secure contact form to reach us.

Available Contact Methods (System 1: Factual Statements & Regional Adaptation)

  • Email Support:
    [email protected]
    (Primary support channel for all New Zealand users. Emails are processed in compliance with NZ data protection and privacy laws.)
  • Contact Form:
    https://betway-nz.com/contact
    (Secure online form for submitting queries, complaints, or responsible gambling requests. All submissions are encrypted and handled by authorized personnel.)
  • Live Chat:
    Available 24/7 via the live chat feature on betway-nz.com for immediate assistance.
  • Telephone Support:
    Currently not specified for NZ. Please use email or live chat for urgent matters.
  • Registered Office Address (Legal Correspondence Only):
    9 Empire Stadium Street, Gzira, GZR 1300, Malta
    (Please use this address solely for formal legal correspondence or regulatory matters. All operational activities are managed online.)

Contact Form (Secure Submission Channel)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Corporate & Licensing Information (System 2: Legal Disclosure & Compliance)

  • Operator: Betway Limited (a subsidiary of Super Group (SGHC) Limited)
  • Company Registration Number: C39710 (Malta)
  • Headquarters / Legal Address: 9 Empire Stadium Street, Gzira, GZR 1300, Malta
  • Gaming Licences:
    • Malta Gaming Authority (MGA): Licence No. MGA/B2C/130/2006 (Type 1, 2, and 3 Gaming Services, valid until 2025-12-31)
    • UK Gambling Commission: Remote Gambling Licence No. 39372 (primarily for UK operations, valid until 2025-12-31)
  • Certifications: ISO/IEC 27001:2013 (issued by eCOGRA)

Legal Rights, Complaints & Dispute Resolution (System 2: Protective Clauses & NZ Adaptation)

  1. User Rights: All users of betway-casino-new-zealand on betway-nz.com are entitled to fair, transparent, and timely responses to all inquiries. Users may request information on account activity, responsible gambling measures, or lodge formal complaints in accordance with the Gambling Act 2003 (NZ) and the MGA player protection framework.
  2. Complaints Procedure:
    • Submit your issue via the above contact methods, providing as much detail as possible.
    • All complaints are acknowledged within one business day and investigated thoroughly.
    • If you are dissatisfied with the resolution, you may escalate your complaint to the Malta Gaming Authority (www.mga.org.mt) or the New Zealand Department of Internal Affairs (www.dia.govt.nz).
  3. Responsible Gambling & Data Protection:
    • All contacts regarding responsible gambling are handled sensitively and confidentially, in line with NZ and EU data privacy regulations.
    • User data submitted via contact channels is processed in accordance with the Privacy Policy (see terms) and applicable laws.

Regional Compliance Note (NZ): All contact protocols and user rights outlined here are adapted specifically for the New Zealand market, reflecting the requirements of the Gambling Act 2003 (NZ), the Department of Internal Affairs, and the latest international best practices. Users are encouraged to review the Responsible Gaming policy (betway-nz.com/responsible-gaming) and the full Terms & Conditions for additional information on their legal protections and obligations.

Disclaimer: betway-casino-new-zealand, operating exclusively via betway-nz.com, undertakes to provide accurate and timely responses to all contact requests. However, no communication constitutes legal advice. For unresolved disputes, users retain the right to pursue independent resolution through the appropriate regulatory authorities in Malta or New Zealand. All content and procedures herein are current as of 2025 and subject to ongoing regulatory review.