Responsible Gaming

Responsible gaming is the principle of engaging in gambling as a form of entertainment, while maintaining awareness of potential risks and exercising control over one's behaviour. At betway-casino-new-zealand, our objective is to empower players to make informed choices, supporting a safe and enjoyable experience. Should you ever need assistance or advice, our dedicated support team at betway-nz.com is available to help you at every step.

Risk Awareness

Recognising the signs of problematic gambling is critical to maintaining control. betway-casino-new-zealand encourages all players to monitor their gaming behaviours and be vigilant for the following warning signs:

• Preoccupation: Frequently thinking about gambling or planning your next session outside of play time.
• Escalation: Increasing bet amounts or gambling more often to recover losses.
• Chasing Losses: Attempting to recoup previous losses by continuing to gamble.
• Neglecting Responsibilities: Prioritising gambling over work, study, or family duties.
• Borrowing or Selling: Seeking money for gambling through loans, credit, or selling possessions.
• Emotional Impact: Feeling anxious, irritable, or depressed due to gambling outcomes.

Self-Assessment Test

Ask yourself the following questions:

• Do I spend more time or money on gambling than I intend?
• Have I tried to cut back on gambling without success?
• Has gambling caused problems in my personal or professional life?
• Do I gamble to escape worries or relieve stress?
• Have I lied about my gambling activities?

If you answer 'yes' to one or more of these questions, consider seeking support or using betway-nz.com's responsible gaming tools.

Limits & Tools

To help you manage your gambling, betway-casino-new-zealand provides a comprehensive suite of self-control tools available through your betway-nz.com account:

Deposit Limits

• Daily, Weekly, and Monthly Limits: Set maximum deposit amounts to control your spending. Log in to your betway-nz.com account, navigate to Responsible Gaming > Set Deposit Limits, and enter your preferred maximum values for each time frame. Confirm your selection to activate the restriction.
• Editing Limits: You may lower your limits at any time, which takes immediate effect. Raising limits requires a 24-hour cooling-off period and a confirmation step, in compliance with best-practice regulations.

Session Time Limits & Breaks

• Session Timers: Set a maximum play session duration (e.g., 1-3 hours). After the set time, you will be automatically logged out, with a notification to take a break.
• Time-Out (Short Break): If you wish to take a temporary pause, select the Time-Out option in your account settings. You may choose a break period from 24 to 72 hours, during which your account will be inaccessible for gaming activities.

Regional Compliance Note: All limit-setting tools are provided in accordance with NZ regulatory standards and are available by default to all registered players.

Self-Exclusion

If you believe you need a longer break from gambling, betway-casino-new-zealand offers self-exclusion options accessed via your betway-nz.com account.

1. Access the Self-Exclusion Section: Log in and visit Responsible Gaming > Self-Exclusion.
2. Select Duration: Choose a temporary exclusion (minimum 6 months) or permanent exclusion (lifetime). Clearly indicate your desired timeframe.
3. Confirm Your Choice: Carefully review the consequences of self-exclusion, then confirm your decision. The process is irreversible for the selected period.
4. Account Restrictions: During self-exclusion, you will not be able to log in, place bets, or access gaming services. New account creation is prohibited.
5. Balance Withdrawal and Refunds: Any remaining balance can be withdrawn by contacting [email protected]. Refund requests are subject to review and compliance checks in accordance with regulatory obligations.
6. Support Contacts: For assistance, contact our responsible gaming team via [email protected] or the feedback form at betway-nz.com/contact.

Legal Protection: betway-casino-new-zealand enforces all self-exclusion requests in strict accordance with NZ and MGA regulations, ensuring your privacy and legal rights are protected throughout the process.

Support Resources

If you or someone you know is experiencing difficulties related to gambling, a range of confidential support services are available. betway-casino-new-zealand encourages the use of independent support for both players and families.

Local Support - New Zealand

• Gambling Helpline NZ: 0800 654 655 (24/7) | Text 8006 | gamblinghelpline.co.nz | Languages: English, Māori, Pacific languages
• Asian Family Services Gambling Helpline: 0800 862 342 (Mon-Fri 9am-8pm) | Languages: Mandarin, Cantonese, Korean, Vietnamese, Thai, Japanese, Hindi
• Problem Gambling Foundation NZ: 0800 664 262 | pgf.nz | Counseling and support services

International Support Organizations

Self-Exclusion Schemes and Blocking Tools

• International Schemes: UK: GamStop; Spain: RGIAJ
• Blocking Software: Gamban, BetBlocker - Apps to restrict access to gambling sites/apps on devices
• Family Support: GamAnon (support for families), PGF NZ Family & Whānau

Confidentiality: All support services are confidential and provided by trained professionals. Seeking help is a sign of strength, and your privacy is always respected.

Help for Family

Family members and friends play a crucial role in supporting those affected by gambling harm. If you suspect someone may be struggling:

• Open a Conversation: Approach the individual calmly and without judgment. Express concern and offer support rather than criticism.
• Encourage Use of Tools: Suggest setting limits or self-exclusion on betway-nz.com and provide information about available support services.
• Access Family Support Groups: Join forums and chat groups such as GamAnon or PGF NZ Family & Whānau for shared experiences and advice.
• Recommend Professional Help: Suggest contacting a psychotherapist, counsellor, or relevant hotline (see support resources above).

Next Steps: If urgent help is needed, call the Gambling Helpline NZ at 0800 654 655 or seek immediate professional assistance.

Operator's Commitment

betway-casino-new-zealand, operated under betway-nz.com, is committed to responsible gambling through robust internal procedures:

• Behavioural Monitoring: Automated systems analyse player activity for patterns indicating risk, such as extended sessions, frequent deposits, or betting escalation.
• Proactive Communication: If risk indicators are detected, the support team may contact the player via registered email or phone to offer assistance and information about responsible gaming tools.
• Intervention Policy: betway-nz.com reserves the right to suspend or restrict accounts, apply limits, or enforce self-exclusion if significant risk is identified, in accordance with legal obligations and the protection of player welfare.

Legal Compliance: All interventions follow NZ and MGA regulatory standards, with a focus on privacy, transparency, and player rights.

Updates

Players will be notified of any changes to responsible gaming policies or procedures via email to their registered address and prominent notices on the betway-nz.com website (e.g., homepage and responsible gaming page banners). For reference, the last update to this page was made on 2025-11-06.

Contact & Feedback

For further information, support, or to request assistance with responsible gaming measures, please contact our dedicated team:

• Email: [email protected]
• Feedback Form: betway-nz.com/contact

All inquiries are treated with strict confidentiality. Our responsible gaming specialists are trained to provide guidance on self-control, limits, self-exclusion, and referrals to external support.