burger icon
Betway Casino New Zealand
Log In

Privacy Policy

This Privacy Policy explains how betway-casino-new-zealand, operating exclusively via betway-nz.com, collects, uses, processes, shares, and protects your personal data. It applies to all players, website visitors, and users of our online casino services in New Zealand. Effective date: 6 November 2025.

Who We Are

OBSERVE: betway-casino-new-zealand operates under Betway Limited, a company registered in Malta.
EXPAND: Legal and regulatory details, DPO (Data Protection Officer) contact, and corporate information are provided for compliance and user transparency.
REFLECT: Ensuring users can easily identify the data controller and exercise their rights.

  • Legal Entity: Betway Limited
  • Company Registration Number: C39710
  • Legal Address: 9 Empire Stadium Street, Gzira, GZR 1300, Malta
  • Licensed By:
    • Malta Gaming Authority (Licence: MGA/B2C/130/2006, valid until 31 December 2025)
    • UK Gambling Commission (Licence: 39372, valid until 31 December 2025) - UK license is referenced for regulatory completeness
  • Data Protection Contact (DPO):

What Personal Data We Collect

OBSERVE: Data collected includes direct, technical, financial, and behavioral information.
EXPAND: Collection is required for account operation, fraud prevention, legal compliance, and service improvement.
REFLECT: Ensuring transparency for all categories of personal and technical data.

  • Personal Identification Data: Full name, date of birth, residential address, nationality, government-issued identification documents, email address, phone number.
  • Account Data: Username, account number, password (encrypted), security questions and answers.
  • Technical & Device Data: IP address, device type, operating system, browser information, geolocation data, log files, unique device identifiers.
  • Payment & Financial Data: Bank account details, credit/debit card information, transaction records, withdrawal and deposit history.
  • Behavioral Data: Betting and gaming history, transaction logs, account activity, session times, navigation paths, clickstream data.
  • Cookies & Tracking Data: Session cookies, persistent cookies, third-party analytics and advertising cookies, and similar tracking technologies (see "Cookies & Tracking Technologies" below).
  • Communication Data: Customer support interactions, emails, chat logs, complaint submissions.

Legal Basis for Processing

OBSERVE: betway-casino-new-zealand is required to comply with NZ privacy law, Malta Data Protection Act, EU GDPR (to the extent applicable), and international gambling sector standards.
EXPAND: Processing is grounded in multiple legal bases to ensure lawful operations.
REFLECT: All processing activities are mapped to specific legal justifications for user protection and regulatory compliance.

  1. User Consent: Data is processed with your explicit consent for specific purposes, such as marketing communications or the use of non-essential cookies. You may withdraw consent at any time.
  2. Contractual Necessity: Data processing is required to fulfill our obligations to you, including account creation, verification, management, and provision of betting and payment services.
  3. Legitimate Interests: Includes risk management, security, fraud prevention, service improvement, and analytics. All legitimate interests are balanced against your fundamental rights and freedoms.
  4. Legal Obligations: Compliance with anti-money laundering (AML) and know-your-customer (KYC) regulations, gambling legislation, tax and financial reporting, and other statutory duties under NZ and Maltese law.

Regional Compliance Note: betway-casino-new-zealand adapts all processing activities to the NZ Privacy Act 2020 and relevant international obligations.

Purpose of Processing

OBSERVE: Data is processed only for specified, legitimate purposes.
EXPAND: Each purpose is aligned with a lawful basis and user expectation.
REFLECT: Full transparency on use of personal data.

  • Service Provision: Operating gaming accounts, processing transactions, verifying identities, and ensuring responsible gaming.
  • Customer Support: Responding to queries, resolving technical issues, and managing feedback or complaints.
  • Legal and Regulatory Compliance: Satisfying KYC, AML, and record-keeping obligations under NZ and Malta law.
  • Marketing and Communications: Sending promotional offers and updates by email/SMS, subject to your consent and preferences.
  • Analytics and Improvement: Analyzing website usage, optimizing user experience, and developing new features.
  • Fraud Prevention and Security: Monitoring transactions, detecting suspicious activity, and protecting against unauthorized access.

Disclosure & Sharing

OBSERVE: In certain circumstances, your personal data may be disclosed to third parties.
EXPAND: Disclosures are limited to what is necessary for the operation of betway-casino-new-zealand via betway-nz.com or as required by law.
REFLECT: All data sharing is subject to strict contractual and legal safeguards.

  • Payment Processors and Financial Institutions: Data provided as needed to process deposits, withdrawals, and anti-fraud checks.
  • Service Providers: IT vendors, cloud storage providers, analytics services, and customer support platforms engaged under data processing agreements.
  • Regulatory Authorities: NZ authorities, Malta Gaming Authority, and other regulators to fulfil legal, licensing, and reporting obligations.
  • Affiliates and Partners: Disclosures to marketing or affiliate partners occur only with your consent and in compliance with NZ law.
  • Advertising Networks: Third-party advertisers may receive limited data for targeted marketing, exclusively where you have provided consent.
  • Corporate Transactions: Data may be disclosed in connection with business transfers, mergers, or acquisitions, subject to legal requirements.

Protective Clause: All third parties are contractually bound to process your data only on our instructions and in compliance with applicable privacy laws.

International Transfers

OBSERVE: As a global online gambling operator, betway-casino-new-zealand may transfer your personal data outside New Zealand.
EXPAND: Transfers may occur to Malta, the United Kingdom, the European Economic Area (EEA), and other jurisdictions where our group companies, service providers, or partners are located.
REFLECT: We implement robust safeguards to ensure your data remains protected regardless of location.

  • Standard Contractual Clauses (SCCs): Where required, we use EU-approved SCCs to ensure an adequate level of data protection.
  • ISO 27001 Certified Infrastructure: Transfers are made only to entities with certified security standards (see "Data Security").
  • Binding Corporate Rules: Intragroup transfers are governed by binding rules ensuring GDPR-equivalent protection.
  • New Zealand Privacy Act 2020 Compliance: All international transfers align with NZ legal requirements for cross-border data flows.

For further information on international transfer safeguards, contact our DPO at [email protected].

Data Retention

OBSERVE: betway-casino-new-zealand retains personal data only as long as necessary.
EXPAND: Retention periods are determined by legal, regulatory, and operational requirements.
REFLECT: Users are informed of how and when data will be deleted.

  • Personal Identification and Account Data: Retained for up to 5 years after account closure in accordance with AML and gaming regulations.
  • Payment and Transaction Data: Kept for 7 years from transaction date to comply with financial reporting and anti-fraud legislation.
  • Behavioral and Analytical Data: Retained for up to 3 years after collection, unless anonymized or aggregated.
  • Communication Records: Maintained for up to 3 years from the date of last interaction for complaint handling and audit purposes.
  • Deletion Criteria: Data will be deleted or anonymized upon expiry of retention periods, completion of processing purpose, or upon valid user request (subject to overriding legal requirements).

Your Rights

OBSERVE: As a user of betway-casino-new-zealand via betway-nz.com, you are entitled to exercise a range of data protection rights.
EXPAND: Rights reflect NZ Privacy Act 2020, GDPR, and (where relevant) Mexican privacy law alignment.
REFLECT: We ensure robust mechanisms for users to exercise and enforce these rights.

  1. Right of Access: Request confirmation and a copy of your personal data processed by betway-casino-new-zealand.
  2. Right to Rectification: Request correction of inaccurate or incomplete data.
  3. Right to Erasure: Request deletion of your data, subject to legal or regulatory retention obligations.
  4. Right to Restrict Processing: Request restriction of processing in certain circumstances (e.g., contesting accuracy, pursuing legal claims).
  5. Right to Object: Object to processing based on legitimate interests or to direct marketing at any time.
  6. Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format and request its transfer to another provider.
  7. Right to Withdraw Consent: Withdraw your consent to non-essential processing (such as marketing) at any time without affecting the lawfulness of prior processing.

How to Exercise Your Rights

  • Submit your request by email to [email protected] or via our contact form.
  • All requests will be processed within 30 days, free of charge unless manifestly unfounded or excessive.
  • If you are dissatisfied with our response, you may escalate your complaint to the New Zealand Privacy Commissioner (www.privacy.org.nz), or, where applicable, to relevant EU or Mexican data protection authorities.

Regional Compliance Note: While betway-casino-new-zealand is not primarily subject to Mexican data protection law, we align with global best practices and uphold all lawful user rights applicable in NZ.

Cookies & Tracking Technologies

OBSERVE: betway-casino-new-zealand uses cookies and similar technologies on betway-nz.com.
EXPAND: Cookies are categorized by type and purpose for full transparency.
REFLECT: Users are provided with clear options for managing cookie preferences.

  • Session Cookies: Essential for website functionality; deleted when you close your browser.
  • Persistent Cookies: Remain on your device for a specified period to remember preferences and improve user experience.
  • Third-Party Cookies: Set by analytics (e.g., Google Analytics) and advertising partners, subject to your consent.

Purposes of Cookies

  • Functional: Enable secure login, navigation, and accessibility features.
  • Analytics: Collect aggregated data on site usage to enhance performance and content.
  • Advertising: Facilitate relevant marketing; used only with your explicit consent.

Cookie Management

  • Manage or disable cookies via your browser settings at any time.
  • Control cookie preferences through the internal consent panel on betway-nz.com.
  • Note: Disabling essential cookies may affect site functionality.

Data Security

OBSERVE: betway-casino-new-zealand implements industry-leading security controls.
EXPAND: Comprehensive technical and organizational measures are in place to protect your data.
REFLECT: Ongoing compliance with ISO/IEC 27001:2013 and other international standards is maintained for maximum security assurance.

  1. TLS 1.2+ Encryption: All data transmissions between your device and our servers use industry-standard encryption.
  2. Encryption at Rest: Sensitive data (including payment information and password hashes) is stored in encrypted databases.
  3. Multi-Factor Authentication (MFA): MFA is required for administrative and sensitive account access.
  4. Access Controls: Strict, role-based access restrictions; all staff access is logged and regularly reviewed.
  5. Regular Security Audits: Annual ISO 27001 certification audits (eCOGRA) and ongoing vulnerability assessments.
  6. Staff Training: All employees undergo mandatory data protection and cybersecurity training.
  7. Incident Response: Robust procedures for breach detection, reporting, and mitigation; affected users will be notified in accordance with NZ Privacy Act 2020 requirements.

Certification: Our data processing infrastructure is certified to ISO/IEC 27001:2013 (eCOGRA), demonstrating adherence to the highest international security standards.

Complaints & Contacts

OBSERVE: betway-casino-new-zealand provides multiple channels for privacy complaints and queries.
EXPAND: Step-by-step guidance is available for submitting complaints and escalating unresolved issues.
REFLECT: Commitment to transparency and user empowerment.

  • Contact Data Protection Officer (DPO):
  • Complaint Procedure:
    1. Submit your complaint via email, contact form, or postal mail with a clear description of your issue.
    2. You will receive written acknowledgment within 5 working days.
    3. We aim to resolve all complaints within 30 days. If additional time is required, you will be notified of the reason and expected timeframe.
    4. If you are not satisfied with our response, you may escalate your complaint to:

Updates

OBSERVE: This privacy policy may be updated to reflect changes in law, technology, or our business practices.
EXPAND: Material changes will be communicated proactively.
REFLECT: User rights are protected through transparent notice and opt-out procedures.

  • Notification Procedures:
    • Email notifications to registered users
    • Website banners on betway-nz.com
    • Account dashboard alerts
  • Advance Notice: Significant changes will be communicated at least 30 days in advance, allowing users to object or close their accounts if they disagree with the changes.
  • Version Control: This policy is identified as "Last updated: 6 November 2025". A log of material changes is available upon request.

For further information or assistance regarding this Privacy Policy, please contact our Data Protection Officer at [email protected].