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Terms & Conditions

These Terms govern your relationship with the operator of betway-casino-new-zealand, accessible exclusively via betway-nz.com. By registering, accessing, or using the gaming services provided on this website, you agree to be bound by these Terms and all applicable laws and regulations. These Terms are effective as of 6 November 2025.

Definitions

  • Operator: Refers to Betway Limited (company registration number: C39710), headquartered at 9 Empire Stadium Street, Gzira, GZR 1300, Malta, and operating betway-casino-new-zealand via betway-nz.com under relevant gaming licenses.
  • User: Any individual accessing, registering, or otherwise interacting with betway-casino-new-zealand services on betway-nz.com.
  • Player: A registered User who participates in gambling activities offered on betway-nz.com.
  • Bet: A monetary stake placed by a Player on a game or event outcome offered by betway-casino-new-zealand.
  • Bonus: Any promotional rewards, credits, or incentives granted by the Operator, subject to specific conditions.
  • Wager: The act of staking funds or Bonus credits on any game or event on betway-nz.com.
  • KYC: "Know Your Customer" procedures, requiring verification of identity and eligibility for regulatory compliance.
  • Account: The unique online profile created and maintained by a User on betway-nz.com.

Account Registration

Eligibility and Verification

  • Age Requirement: Users must be at least 18 years old and legally entitled to gamble in New Zealand. The Operator reserves the right to request age verification documentation at any stage.
  • KYC Procedures: All Users must complete identity verification, including submission of valid government-issued identification, proof of address, and, where required, proof of payment method. Failure to provide accurate information or documentation may result in suspension or closure of the Account.

Registration Process

  1. Navigate to betway-nz.com and access the registration form.
  2. Provide accurate personal details, including full name, date of birth, residential address, and contact information.
  3. Verify your email address via a confirmation link sent to your registered email.
  4. Set a secure password and agree to these Terms and the Privacy Policy.
  5. Complete KYC verification as prompted by the Operator.

User Obligations

  • Accuracy of Information: Users must ensure all information provided during registration and throughout the use of betway-nz.com is true, current, and complete.
  • Password Security: Users are responsible for maintaining the confidentiality of their login credentials. Any unauthorized use of the Account must be reported immediately to [email protected].
  • Single Account Policy: Each User may register and operate only one Account. Multiple accounts are strictly prohibited and may result in suspension or closure.

Regional Compliance Note: All registration and participation is subject to New Zealand's Gambling Act 2003 and related regulations.

Betting & Gameplay Rules

Bet Placement

  • Minimum/Maximum Bets: Each game or event on betway-nz.com specifies its own minimum and maximum bet limits. These limits are displayed prior to bet placement and may be amended by the Operator at any time.
  • Types of Bets: Users may place single bets, combination bets, and participate in live casino games, subject to each game's rules.
  • Bet Confirmation: A bet is only valid once confirmed by the Operator's system. Betway-casino-new-zealand is not responsible for errors arising from interrupted connections or technical issues prior to confirmation.

Bet Cancellation and Modification

  • Cancellation: Bets may not be cancelled or modified once confirmed, except in cases of technical malfunction or as allowed by specific game rules.
  • Operator Discretion: The Operator reserves the right to void, cancel, or refuse any bet deemed in violation of these Terms or regulatory requirements.

Conduct in Live Casino and Chats

  • User Behaviour: All Players must refrain from abusive, offensive, or fraudulent conduct in live games and chat functions. Any such behaviour may result in immediate suspension or permanent closure of the Account.
  • Fair Play: Collusion, use of unauthorized software, or any form of cheating is strictly prohibited and may result in forfeiture of winnings and legal action.

Regional Compliance Note: All gaming activity is regulated under the laws of New Zealand and the relevant provisions of the Malta Gaming Authority license (MGA/B2C/130/2006).

Bonus Terms

Bonus Activation and Wagering

  • Eligibility: Bonuses are available only to registered Players who meet the specific offer criteria and have completed KYC verification.
  • Activation: Bonus offers require opt-in via promotional code or acceptance through the Player's Account dashboard on betway-nz.com.
  • Wagering Requirements: Each Bonus is subject to wagering requirements, which specify the number of times the Bonus amount must be wagered before withdrawal is permitted. Unless otherwise stated, bonuses must be wagered within 30 days of activation, with all requirements to be fulfilled no later than 31 December 2025.

Bonus Restrictions and Prohibited Actions

  • Game Restrictions: Certain games may be excluded from bonus wagering; a full list is provided in each promotional offer's terms.
  • Prohibited Actions: The use of multiple accounts, bonus abuse strategies, or irregular betting patterns is strictly forbidden and may result in forfeiture of bonuses and winnings.
  • Combining Promotions: Bonuses and promotions cannot be combined unless expressly permitted by the Operator.

Bonus Policy Enforcement

  1. Operator Rights: Betway-casino-new-zealand reserves the right to withhold, reclaim, or cancel any Bonus at its discretion in cases of suspected abuse or breach of Terms.
  2. Dispute Procedure: In the event of a dispute concerning bonus eligibility or fulfilment, Players may contact [email protected] for resolution or escalate in accordance with the dispute resolution process outlined below.

Regional Compliance Note: Bonus operations comply with New Zealand law and are audited under the current MGA license and ISO/IEC 27001:2013 certification (eCOGRA).

Payments & Withdrawals

Deposit and Withdrawal Methods

  • Accepted Methods: Players may deposit and withdraw funds using credit/debit cards, e-wallets, and other payment solutions as listed on betway-nz.com. Cryptocurrency options may be supported where permitted by law and the Operator.
  • Account Ownership: All payment methods must be registered in the Player's own name. Third-party payments are not accepted.

Limits, Fees, and Processing Times

  • Deposit/Withdrawal Limits: Minimum and maximum transaction amounts apply and are specified on the deposit/withdrawal page. The Operator may impose additional limits based on responsible gambling considerations or regulatory requirements.
  • Fees: The Operator does not charge transaction fees unless expressly stated. Third-party provider fees may apply and are the responsibility of the Player.
  • Processing Times: Deposits are credited instantly, while withdrawals are processed within 1-5 business days, subject to successful KYC and anti-fraud checks. Withdrawal requests may be delayed during weekends or public holidays in Malta or New Zealand.

Refunds and Bonus Fund Handling

  • Refund Policy: Refunds of deposits or bets are granted solely at the Operator's discretion and only in cases of demonstrable error or malfunction.
  • Bonus Funds: Unused or expired Bonus funds are forfeited in accordance with bonus terms. Withdrawals of Bonus funds are subject to fulfilment of all wagering requirements.

Regional Compliance Note: All financial transactions are subject to anti-money laundering laws of Malta and New Zealand, and are monitored for suspicious activity.

Limitation of Liability

  1. Operator Obligations: Betway-casino-new-zealand is committed to ensuring the fairness and integrity of all games and services provided through betway-nz.com, utilizing certified RNG systems and regular audits under ISO/IEC 27001:2013.
  2. Exclusions of Liability: The Operator is not liable for any loss, damage, or expense resulting from:
    • Technical malfunctions, interruptions of service, or network failures outside the Operator's reasonable control.
    • User-side hardware or software issues, or errors in internet connectivity.
    • Unauthorized access or use of the User's Account due to negligence in safeguarding login credentials.
  3. Maximum Compensation: In all cases, the Operator's maximum liability to any Player shall not exceed the amount of the bet or stake placed by the Player in the relevant game or event.

Regional Compliance Note: These limitations do not restrict any statutory rights available under New Zealand consumer protection law.

Intellectual Property Rights

  • Copyright Notice: All website content, software, branding, and materials available on betway-nz.com are the exclusive property of Betway Limited and its licensors, and are protected by copyright, trademark, and related intellectual property laws.
  • Prohibition of Unauthorized Use: Users are expressly prohibited from copying, reproducing, modifying, distributing, or publicly displaying any content from betway-nz.com without the prior written consent of the Operator.
  • Third-Party Content: Where third-party software or content is used, all applicable rights and obligations are retained by the respective owners, and Users must comply with such terms as displayed.

Regional Compliance Note: Intellectual property provisions are enforced in accordance with New Zealand Copyright Act 1994 and international IP treaties.

Privacy & Data Protection

All collection, processing, and storage of personal data on betway-nz.com is conducted in accordance with the Operator's Privacy Policy and the requirements of the New Zealand Privacy Act 2020, as well as EU GDPR principles applicable under the Operator's Malta jurisdiction. Users are encouraged to review the Privacy Policy for details regarding data rights and processing practices.

Changes to Terms

  1. Notification Procedure: The Operator reserves the right to update or modify these Terms at any time. Material changes will be communicated to Users via email and/or prominent notice on betway-nz.com at least 7 days prior to the effective date.
  2. User Option: If a User disagrees with the revised Terms, they may discontinue use of the site and request closure of their Account in accordance with the Termination section below.
  3. Continued Use: Continued access or use of betway-nz.com after the effective date of updated Terms constitutes acceptance of all changes.

Regional Compliance Note: All amendments are made in compliance with New Zealand and Malta regulatory requirements.

Termination & Suspension

Grounds for Account Suspension or Closure

  • Breach of Terms: The Operator may suspend or permanently close a User's Account for violation of these Terms, regulatory breach, fraudulent activity, or failure to complete KYC procedures.
  • Inactive Accounts: Accounts inactive for 12 consecutive months may be suspended or closed, with Users notified at least 30 days in advance where practicable.

Procedure and User Rights

  1. Notification: Users will be notified in writing (via email) of any suspension or closure decision, including the grounds for such action.
  2. Refund of Funds: Upon closure for reasons other than fraud or regulatory breach, remaining real-money balances will be returned to the User's verified payment account within 10 business days, subject to successful completion of all regulatory checks.
  3. Appeal Process: Users may appeal suspension or closure decisions by contacting [email protected] within 30 days of notification.

Regional Compliance Note: All terminations are effected in accordance with New Zealand gambling and consumer protection regulations.

Governing Law & Jurisdiction

  • Applicable Law: These Terms and all use of betway-nz.com are governed by the laws of New Zealand. Where applicable, provisions of Maltese law (Malta Gaming Authority license MGA/B2C/130/2006) also apply.
  • Dispute Resolution: In the event of a dispute, Users should first contact [email protected] for internal resolution. If unresolved, disputes may be submitted to the Malta Gaming Authority or, where required by New Zealand law, to arbitration or competent New Zealand courts.
  • Jurisdiction: Users agree that the courts of New Zealand shall have exclusive jurisdiction over all disputes arising from or relating to these Terms, except where referral to arbitration is mandated by law or regulatory requirement.

Regional Compliance Note: All dispute resolution mechanisms comply with New Zealand's Gambling Act 2003 and relevant international gaming standards.

Contact Information

For additional information regarding responsible gaming, please visit https://betway-nz.com/responsible-gaming.

Last updated: 6 November 2025